If you’re fed up with baggage fees, snacks fees, carry-on fees, more legroom fees, late arrivals, and airlines in general, read this story, which originally appeared at elliot.org
Front line Southwest Airlines personnel apparently have enough autonomy to do the “right thing,” as illustrated by the pilot in this story. He held a WN plane for 12 minutes to allow the grandfather of a murdered three year old to make the flight, commenting to him,
They can’t go anywhere without me and I wasn’t going anywhere without you. Now relax. We’ll get you there. And again, I’m so sorry.
If you want to read a story that might help restore your faith in large companies, read this one.
Related: FlyerTalk thread
- Current airline fees: yikes!
- When you absolutely, positively have to get there, book a fully refundable backup ticket
- Kayak: Domestic airline fees (chart)
- How to quickly check flight status – whether you’re online or on the run!
- Air travelers face new restrictions
- Current baggage fees from the major airlines operating in the Americas…